Privacy Policy

  1. INTRODUCTION

1.1 We, Friday South Africa (Pty) Ltd (“we”, or “us”, “our”) are committed to safeguarding the privacy of your personal information or personal data (“PI”). This Policy (“Policy”) explains how we process your PI, which means, in relation to your PI, various activities including collecting, receiving, recording, storing, updating, using or transferring.

1.2 This Policy applies to any and all interactions with us where we process PI including your use of our website and forms part of our website terms and conditions. By visiting or using our website, you agree to the terms of this Policy as updated from time to time. We will let you know of any material changes to the Policy.

  1. SCOPE

This Policy applies to all data subjects (persons, whether a natural or juristic person, to whom PI relates) (“you”, “your”), whose PI we collect. This Policy applies to all PI, whether it was provided to us through our website or through any other form of communications with you such as email, telephone, or otherwise (“Channels”), through or by third parties or tools that collect PI.

  1. WHAT PERSONAL INFORMATION DO WE COLLECT?

3.1. PI means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including: information relating to race, gender, marital status, ethnicity or social origin, age, disability (mostly as required by labour and credit laws); an identifiable number, e-mail address, physical address, telephone number, identification number, location information, online identifier; biometric information; personal preferences, views or opinions; correspondence of a private or confidential nature; and a name if it appears with other PI relating to you or if disclosing your name itself will reveal information about you.

3.2       The PI we collect about you is dependent on:

3.2.1    the transaction you are completing;

3.2.2    the reason you are communicating with us and

3.2.3    the Channel used to communicate with us.

3.3       PI may include your: name, contact information including e-mail address, postal address, physical address, primary and secondary telephone numbers, date of birth; employment history, criminal history, ethnic origin, language, (these specifically relate to employment applications); gender, age, financial information (as required by law, relating to financial services and credit products and services), biometric information (in order for us to identify you when you phone us), billing information, additional information which we are required or permitted by applicable legislation to collect and process, as well as information you elect to share publicly, including on social media and customer forums.

3.4       PI excludes:

3.4.1    information that has been made anonymous so that it does not identify a specific person;

3.4.2    permanently de-identified information that does not relate or cannot be traced back to you specifically; and

3.4.3    non-personal statistical information collected and compiled by us.

  1. ACCEPTANCE

4.1       You must accept all the terms of this Policy when you order any of our products or, register for, or use the website, application or any of our services. By accepting this Policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

4.2       Legal capacity

The age requirement for engaging with our Channels is 18 years of age. To the extent required by applicable law, users under the age of 18 years of age must obtain parental or guardian consent. We will afford the same level of protection to all PI processed, regardless of the age of the person the PI pertains to.

  1. WHEN DO WE COLLECT YOUR PERSONAL INFORMATION?

5.1       We collect your PI when you:

5.1.1    voluntarily provide us with information when you interact with us, for example when you send us online enquiries, or you subscribe to or consent to receiving newsletters or other communications from us;

5.1.2    browse, visit or participate in our various Channels;

5.1.3    register on our website to purchase our products;

5.1.4    purchase, return, exchange or enquire about products and service from us.

5.2 From time to time we collect your PI from trusted third parties, in which case we will ensure that you have provided your consent for your PI to be disclosed to us.

We do not collect or retain your bank card details used to purchase products or services. This information is collected by financial institutions that have their own privacy policies.

5.2       Cookies

Cookies hold information such as the identity of the computer or device you used to access our Channels, your server address, domain name, the time and date that you visited our Channels, pages, product and documentation that you accessed or viewed and which internet browser you used. We may do this so that we are able to:

5.2.1    provide you with more personalised service, communication and products by better understanding your browsing and purchasing behaviour;

5.2.2    track, count and analyse website visits and usage data;

5.2.3    understand product preferences and popularity; and

5.2.4    improve our websites and your online shopping experience.

5.3       Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary.

5.4       Third-party services

We use trusted third-party services including Google Analytics that collect, monitor and analyse our users’ usage.

5.5       Most web browsers can be adjusted to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. Refusing a cookie may, in some cases, preclude you from using, or negatively impact, the display or function of our websites or certain areas or features of our websites.

  1. WHY DO WE PROCESS YOUR PERSONAL INFORMATION?

6.1       Processing includes gathering your personal data, disclosing it and combining it with other personal information. We collect and process your PI to: –

6.1.1    provide our goods and services to you;

6.1.2    communicate with you regarding new products, offers and events that we think may be of interest to you;

6.1.3    analyse, develop, continually improve and enhance the use, functionality and performance of our websites;

6.1.4    comply with applicable laws.

6.2       We will not use your PI other than for the purpose for which it was provided or collected, and in accordance with our legitimate interests and legal obligations.

6.3 Your PI will be processed in South Africa where our support centre is located, however certain PI may be transferred to countries outside of South Africa, for example where we make use of cloud based software services, in which case we will ensure that the necessary security measures are in place relating to the processing and storage of your PI.

  1. WHEN WILL WE DISCLOSE YOUR PERSONAL INFORMATION?

7.1       We may provide access to or share some of your PI, when necessary and for the reasons that it was provided or collected, to other third parties who provide us with relevant services where appropriate.

7.2       We may share PI with third parties in the event of a reorganisation, merger, sale, joint venture, assignment, transfer or other type of sale of all or any portion of our business, assets or stock.

7.3       We may provide access to or share your PI as required by law, court order or other lawful reasons, where we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to government requests, including public and government authorities.

When we share or provide access to your PI with third parties, they are contractually restricted from using or disclosing your PI except as necessary to perform services on our behalf or to comply with legal requirements.

7.4       We will not sell your PI. No PI will be disclosed to anyone except as provided for in this Policy.

  1. SECURING YOUR PERSONAL INFORMATION

We take the security of personal data very seriously and always do our best to comply with applicable data protection laws. We secure the integrity and confidentiality of your PI that is in our possession and under our control by taking the appropriate reasonable technical and organisational measures to prevent loss, damage, unauthorised destruction, unlawful access, or unlawful processing of your PI. We authorise access to PI only for those employees who require it to fulfil their job responsibilities. In doing so we have due regard to generally accepted industry information security practices and procedures.

  1. YOUR RIGHTS

9.1       You have the following rights in respect of your PI that we process:

9.1.1    you may enquire from us (at no cost) whether we hold your PI, (we will only provide you with this information     when you provide us with adequate proof of your identity);

9.1.2    where necessary, request the correction or deletion of your PI;

9.1.3    object to, restrict or limit the processing of your PI;

9.1.4    object to using your PI for purposes of direct marketing.

9.2 You can exercise any of your rights listed above by sending an email to sacontact@fridayfun.co

  1. LIMITATION

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.

  1. CHANGES TO THIS PRIVACY POLICY

This privacy Policy is effective as of 21 April January 2021. The latest version of our Privacy Policy is always available on our website. We may need to update or change our Policy from time to time, and we will notify you regarding any material changes to this Policy using the channels that we normally use to communicate.

  1. CONTACT

Should you have any concerns relating to our Policy you may submit an email to sacontact@fridayfun.co. We will review your concerns and try to resolve any complaint relating to the protection of PI, in this Policy and applicable law.

 

Policy updated 21/04/2021